What changed on Agent Lead Exchange
Every member-visible change, newest first, written in plain language. Looking for live system health instead? Check the status page.
- New
Intelligence adds a residential value estimator
Put in an address and get an estimated value range — low, likely, and high — with the comparable sales, prior sale, and assessment records it leaned on shown underneath. It is residential only, and every figure names its source so you can check the work before you put it in front of a client.
Open Intelligence - Improved
Fewer, sharper Intelligence reports
Property Intelligence is now just Intelligence, and the modules are grouped by Residential first, then CRE and business brokerage. The Neighborhood Profile folded into the Property Brief, which now has an audience switch for an agent-facing brief or a client-facing area profile. Investment Analysis is off the menu; reports you already ran still open and export.
Open Intelligence - Fixed
What's Nearby now widens its search instead of saying nothing
Nearby schools, groceries, and transit were coming back empty on suburban and rural addresses because the search ring was too tight. It now widens the ring until it finds real places, reports actual drive and walk times, and tells you the distance it searched rather than implying nothing exists.
Open Intelligence - Improved
Latest updates now show in the help center
The help center carries a Latest updates card with the three most recent changes, so you can see what moved without leaving the page you're on. The full What's new page is live too.
Help center - New
Published support response targets
Every support ticket now carries a first-response target: 4 hours for urgent, 1 business day for normal, 3 business days for low. You can see the commitment in the help center and we track it internally on every ticket.
Help center - New
What's new page
This page. Every member-visible change now gets a dated entry so you can tell at a glance whether something moved or a new capability appeared.
- New
Public platform status page
A readable status page shows live health for email delivery, scheduled jobs, payments, and error rate, with plain-language impact during an incident. Check it before opening a ticket.
Platform status - New
One client, one lead
A client can only exist in the platform once. Intake now blocks a repeat submission of the same email, phone, or name plus property address, and an override needs a written reason and expires after 7 days. This protects whoever is already working the client.
Submit a referral - Improved
Referral review decisions are visible to you
When a referral you submitted is approved or rejected, the decision and the reason now show on your referral list instead of leaving you guessing.
My referrals - New
Request an update on a referred lead
Referring agents can ask the receiving agent for a status update, with a countdown and a full audit trail. Receiving agents get one clear action to answer it.
My leads - Fixed
Billing and Reputation read one card per row
Both pages stacked to a single column so nothing overlaps or truncates on narrow screens.
Billing - Fixed
Password reveal works with saved logins
The show-password toggle now appears even when your browser autofills a saved password, and the Remember me checkbox is easier to see.
- Security
Step-up re-authentication on sensitive actions
High-risk actions ask you to confirm your identity again before they run, so a borrowed session can't move money or change payment details.